We are hiring: Global Technical Account Manager (m/w/d)

The PHYTEC Technologie Holding is a leading designer, manufacturer and supplier of embedded System on Modules (SOMs) and related hardware and software solutions. The PHYTEC Group is based in Mainz, Germany. In over 35 years of operations, we remain a majority family-owned enterprise with minority ownership shares held by managers of our operating entities in Germany (PHYTEC Messtechnik GmbH), North America (PHYTEC America LLC), France (PHYTEC France SARL), China (PHYTEC Information Technology Co. Ltd.) and India (PHYTEC Embedded Pvt. Ltd.).

Our customers partner with PHYTEC for full product development support that shortens time-to-revenue, reduces development costs, and avoids substantial design risk in bringing products to market. PHYTEC solutions have been deployed in thousands of cutting-edge applications ranging from supercomputers, advanced robotics, medical devices, edge compute engines, enterprise infrastructure, renewable energy, automation, and more.

We seek a full-time Global Technical Account Manager to join our team at our headquarters in Mainz, Germany, and to focus on account and project management activities in support of PHYTEC’s global operations.

Your responsibilities:

  • Technical Account Management:
    • Resolve issues that gate or delay order processing, forecasting, manufacturing, test and shipment of product
    • Maintain global pricing books for standard products
    • Optimize/minimize costs while maintaining commit dates and necassary flexibility
    • Align supply with demand for product and ensure best practices to minimize risk and maximize continuity in the Supply Chain
    • Contribute to continuous process improvements
  • Project Management:
    • BoM (Bill of Material) and part revision set-up,
    • management and control (including custom configurations);
    • Product Lifecycle Management (PLM);
    • Process and ensure fulfillment of special orders; such as test fixtures and LTB’s
    • New Product Introduction (NPI): set-up and oversee production in Germany of prototypes of products designed by global PHYTEC entities
      Transition NPI from R&D to Supply Chain
    • Escalation: as needed with applicable departments and teams on behalf of PHYTEC global subsidiaries
    • Engage as needed in special projects


Your qualifications:

  • Bachelor’s degree in Industrial Engineering and Operations Research (Wirtschaftsingenierwesen), Electronics Technology for Industrial Engineering (Elektroniker für Betriebstechnik), Engineering Management, Business Administration (Betriebswirtschaftslehre) or other relevant field
  • The ideal candidate will also offer a minimum of 2 years experience proven record of succes in support of customers and / or remote business units. 
  • Be a self-starter, able to take independent initiative and learn quickly in a team-oriented environment  
  • Organizational and communication (German as well as English) skills
  • Familiarity with technical products and production of these products
  • Working knowledge of ERP (SAP), CRM (Creatio), as well as tools to leverage collaboration across global teams (Slack, Mattermost; Atlassian Confluence, Zoom) is a plus
  • Ability to work across different cultures
  • Willingness to travel uo to 10% both domestically and internationally

You can expect:

  • A secure, modern workplace in a global, innovative family company in Mainz
  • Working in an international environment and the opportunity to get actively involved
  • Employee satisfaction and socially responsible corporate governance
  • Family-friendly and flexible working hours
  • Opportunities for training and qualification
  • Cafeteria 5 minutes away

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Wir freuen uns auf dich! Wir bieten dir die Mitarbeit in einem innovativen, begeisterten und zukunftsorientierten Team. Neben einer interessanten Aufgabe warten aussichtsreiche Perspektiven für deine persönliche und berufliche Weiterentwicklung. Gemeinsam mit dir machen wir es in der Summe einen Tick besser!